We offer a lifetime warranty on the badge reel, hook and loop system, charm bar, charm reel, pen, rings, carabiners, clips, and badge attachments. Email us with a picture of your broken piece if it is something you can fix or send it back to us, and we will fix or replace it. We cannot guarantee we can replace any beads that may have become misplaced due to a part breaking but will do our best to match it as closely as possible. In the event we do not have something close, we will work with you to come up with a favorable solution. Money back refunds are only offered during the first 14 days.